These terms concern deliveries to EU destinations actually offered and accepted at checkout. The United Kingdom, Switzerland and other destinations outside the European Union are not served under these arrangements.
Destinations and delivery charges
Served addresses are those the ordering process lets you select and validate. Check your destination and order summary before paying.
Standard delivery costs €7.99 and is free from €65 of products after discounts, subject to any specific free-shipping offer. The final charge is shown in the summary before payment.
Estimated total delivery time
Preparation: 1 business day. Estimated delivery: 6 to 9 business days in total, including preparation.
Weekends and public holidays may affect receipt. This is not express delivery within 24 or 48 hours. Any specific date or timeframe announced and agreed for an order applies to that order.
Preparation, dispatch and tracking
Orders are prepared and dispatched directly by our logistics partner in China. A tracking number or link is provided after dispatch. The carrier’s first tracking updates may appear after a delay.
Final price, VAT and importation
The total payable is shown before the order is confirmed. Taxes, where applicable, and charges related to the proposed shipping method are included in that total. The seller’s French tax status does not create a general exemption from tax obligations in other countries.
No additional transport or customs-clearance charge is expected on delivery for this shipping method in the European Union. If a payment is requested, contact AURYSEVA before paying so that we can check and cover it.
A delay, damaged parcel or non-delivery
Email contact@auryseva.com with your order number and a description of the problem. Photographs of the product and packaging may help with damage claims; their absence does not remove your statutory rights.
AURYSEVA remains your point of contact and fulfils its obligations as the seller. You do not have to obtain the supplier’s agreement or negotiate alone with the carrier. If loss is confirmed, a free replacement shipment or refund is offered without limiting your statutory rights in the event of non-delivery.
Read the returns and refunds terms and the terms and conditions of sale.