Version dated 26 October 2026.
1. Seller and scope
The AURYSEVA shop, available at auryseva.com, is operated by Khalid HAFIDI, sole trader (EI), registered with the Auch Trade and Companies Register under number 934 294 711. SIRET: 934 294 711 00015.
Business and correspondence address: 1202 chemin du Village de Juilles, 32200 Juilles, France.
Email: contact@auryseva.com.
Telephone: 06 46 07 86 70 (non-premium-rate number).
These terms apply to AURYSEVA’s sales to consumers for personal use in EU destinations actually offered and accepted at checkout. The United Kingdom, Switzerland and other non-EU destinations are not served under these arrangements. The terms are available in French and English. The version brought to the customer’s attention when ordering applies to that order; a later amendment does not alter an existing contract.
2. Products
Each product page presents its essential characteristics, what the offer contains, the included accessories and its price. Customers should read it before ordering. Offers are subject to availability.
SILKFLOW is presented as an applicator for scalp serum. It is not a medical device, and no cure or hair regrowth is guaranteed. The use and safety instructions supplied with the product must be followed. These statements do not limit the customer’s statutory guarantees.
3. Prices, VAT and delivery charges
Prices are shown in euros. The seller currently benefits in France from the small-business VAT exemption under Article 293 B of the French General Tax Code. This French status does not mean a general exemption from VAT, import formalities or duties in other countries. The seller’s tax obligations remain separate from import charges being covered by the proposed shipping method.
Standard delivery costs €7.99 and is free from €65 of products after discounts, subject to any specific free-shipping offer. The total, including products, delivery and applicable charges, is shown before final confirmation. Taxes, where applicable, and charges related to the shipping method are included. No additional transport or customs-clearance charge is expected on delivery in the European Union for this method. If a payment is requested, contact AURYSEVA before paying so that we can check and cover it.
4. Orders and payment
The customer chooses products, checks the cart, provides the information needed for delivery and then reviews the summary. They may correct input errors and change the cart before finally confirming the order. Confirming with the final order button entails an obligation to pay the displayed total, unless that total is zero after discounts.
Payment is made through the methods actually offered in Shopify’s secure checkout. Payment is due when ordering. No method not offered to the customer is guaranteed. An order confirmation is sent to the email address the customer provides.
If an ordered product becomes unavailable, AURYSEVA informs the customer and refunds without undue delay the amounts for products not supplied and any delivery charges that are no longer justified. No substitute product is imposed without the customer’s agreement.
5. Delivery and transfer of risk
Estimated total delivery time
Preparation: 1 business day. Estimated delivery: 6 to 9 business days in total, including preparation.
Weekends and public holidays may affect receipt. This is not express delivery within 24 or 48 hours. Any specific date or timeframe announced and agreed for an order applies to that order.
Preparation, dispatch and tracking
Orders are prepared and dispatched directly by our logistics partner in China. A tracking number or link is provided after dispatch. The carrier’s first tracking updates may appear after a delay.
Final price, VAT and importation
The total payable is shown before the order is confirmed. Taxes, where applicable, and charges related to the proposed shipping method are included in that total. The seller’s French tax status does not create a general exemption from tax obligations in other countries.
No additional transport or customs-clearance charge is expected on delivery for this shipping method in the European Union. If a payment is requested, contact AURYSEVA before paying so that we can check and cover it.
In the event of delay, contact AURYSEVA using the details in section 1. If delivery does not occur on the announced date or within the announced time, the customer may request performance in writing within an additional reasonable period, then terminate the contract if that period is not met. They may terminate immediately in the circumstances provided by law, including where the seller refuses to deliver or the deadline was an essential condition of the contract. On termination for non-delivery, amounts paid are refunded within fourteen days of notice of termination. If no timeframe was agreed, delivery takes place without undue delay and no later than thirty days after the contract is concluded.
Risk of loss or damage passes to the customer when they take physical possession of the product, or a third party they designated other than the carrier does so, subject to the statutory case where the customer chooses a carrier not offered by the seller. Please report damaged or undelivered parcels; failing to make reservations with the carrier does not remove your statutory guarantees.
6. Right of withdrawal and free returns
These terms apply to orders delivered to EU destinations offered at checkout. AURYSEVA remains your point of contact for a change of mind, a defect, damage or an order error.
Changing your mind: notify us within 14 days
You have 14 days from the day after receiving the last item to notify withdrawal without giving a reason. If the deadline falls on a Saturday, Sunday, public holiday or non-working holiday, it is extended to the next working day. Your right does not depend on prior authorisation.
Send an unambiguous statement to contact@auryseva.com or use the model below; you do not have to use this model. You can also access your customer account and return requests. Email and post also remain ways to notify your decision.
Free returns and a prepaid label
Return shipping is free, with a prepaid label to download and print, and no restocking fee applies. Contact AURYSEVA to arrange the return and receive appropriate instructions. Your right of withdrawal does not depend on prior authorisation.
You must send the product back within 14 days of notifying your decision. The approved return address remains: AURYSEVA — Khalid HAFIDI EI, 1202 chemin du Village de Juilles, 32200 Juilles, France. Do not use the logistics partner’s address on the original packaging.
You are only responsible for diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and proper functioning. Opening the packaging does not, by itself, remove your right of withdrawal.
An exchange following a change of mind
Commercial exchanges are accepted under the same return terms. Contact AURYSEVA to arrange them.
7. Refund following withdrawal
AURYSEVA refunds payments received, including initial standard delivery charges, no later than fourteen days after being informed of your decision. Extra costs resulting from your express choice of a delivery method more expensive than the offered standard method are not refunded.
The refund may be withheld until the goods are received back or proof of dispatch is received, whichever occurs first. It is made using the payment method used for the original transaction unless you expressly agree to a different method at no cost to you.
8. After-sales support and statutory guarantees
New goods benefit from a minimum two-year statutory guarantee of conformity, without prejudice to more favourable rights or mandatory provisions in the customer’s country of habitual residence. A commercial 30-day process does not exclude or reduce those rights. Photographs or a short video may help a request; no 48-hour deadline is imposed to retain statutory rights.
For any request concerning a defect, damage, order error or guarantee, contact the seller providing the guarantee: Khalid HAFIDI EI — AURYSEVA, using the details in section 1. The order number and a description of the issue help processing; photographs may be useful without limiting your rights. You do not have to obtain our supplier’s agreement or claim your rights directly against that supplier.
The statutory guarantees of conformity and against hidden defects apply independently of any additional commercial service. No processing period agreed between AURYSEVA and its supplier reduces the legal periods available to consumers.
Statutory guarantees information
Consumers have two years from delivery of the goods to invoke the statutory guarantee of conformity if a lack of conformity appears. During this period, the consumer must establish only that the lack of conformity exists, not when it appeared.
Where the sales contract provides for continuous supply of digital content or a digital service for longer than two years, the statutory guarantee applies to that content or service throughout the supply period. During this period, the consumer must establish only the existence of a lack of conformity affecting the digital content or service, not when it appeared.
The statutory guarantee of conformity requires the trader, where applicable, to provide all updates needed to maintain the goods’ conformity.
The statutory guarantee of conformity entitles consumers to repair or replacement within thirty days of their request, free of charge and without significant inconvenience.
If goods are repaired under the statutory guarantee of conformity, consumers receive a six-month extension of the original guarantee.
If a consumer requests repair but the seller imposes replacement, the statutory guarantee of conformity is renewed for two years from the date of replacement.
Consumers may receive a price reduction while keeping the goods, or terminate the contract and receive a full refund in exchange for returning the goods, if:
1. The trader refuses repair or replacement;
2. Repair or replacement takes longer than thirty days;
3. Repair or replacement causes significant inconvenience, including where the consumer permanently bears the costs of taking back or removing non-conforming goods, or the installation costs of repaired or replacement goods;
4. The lack of conformity persists despite the seller’s unsuccessful attempt to remedy it.
Consumers are also entitled to a price reduction or termination where the lack of conformity is so serious that it justifies an immediate price reduction or termination. They do not then have to request repair or replacement first.
Consumers are not entitled to terminate the sale where the lack of conformity is minor.
Any period during which goods are unavailable for repair or replacement suspends the remaining guarantee period until the repaired or replacement goods are delivered.
The rights above arise from Articles L. 217-1 to L. 217-32 of the French Consumer Code.
A seller who obstructs implementation of the statutory guarantee of conformity in bad faith may incur a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (Article L. 241-5 of the French Consumer Code).
Consumers also benefit from the statutory warranty against hidden defects under Articles 1641 to 1649 of the French Civil Code for two years from discovery of the defect. This warranty entitles them to a price reduction if they keep the goods or a full refund in exchange for returning them.
9. Complaints and consumer mediation
For a complaint, first contact AURYSEVA in writing at contact@auryseva.com or at the address in section 1.
If a prior written complaint has not resolved the dispute, you may contact AURYSEVA’s consumer mediator free of charge: CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice, 49 rue de Ponthieu, 75008 Paris.
A request may be submitted at www.cm2c.net/declarer-un-litige.php, by post to that address or by email to declarer-un-litige@cm2c.net. It must be submitted within one year of the written complaint to AURYSEVA. The mediator assesses eligibility under the statutory conditions. Mediation does not prevent referring the matter to the competent court.
10. Applicable law and personal data
Choosing French law does not deprive consumers of protections provided by mandatory rules applicable in their country of habitual residence. Any more favourable mandatory rights remain applicable.
These terms are governed by French law without depriving consumers of mandatory provisions that may apply to them. The competent court is determined under statutory rules protecting consumers; no exclusive jurisdiction is imposed on the court at the seller’s registered address.
Personal data processing and how to exercise your rights are detailed separately in the privacy policy. Accepting an order does not constitute consent to receive advertising communications.
Appendix — Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. It may be sent by email or post.
To Khalid HAFIDI EI — AURYSEVA, 1202 chemin du Village de Juilles, 32200 Juilles, France; contact@auryseva.com:
I/We (*) hereby notify you of my/our (*) withdrawal from the contract for the sale of the goods (*) below:
Product: ................................................................
Ordered on (*) / received on (*): ................................................................
Order number (optional): ................................................................
Name of consumer(s): ................................................................
Address of consumer(s): ................................................................
Signature of consumer(s) (only if this form is notified on paper): ................................................................
Date: ................................................................
(*) Delete as appropriate.