Orders & delivery
Preparation: 1 business day. Estimated delivery: 6 to 9 business days in total, including preparation. A tracking link is sent to you after dispatch.
Read the termsMaison AURYSEVA
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A question about your routine, your order or a return? Find the essentials here.
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Returns & refunds
You have 14 days to request a return if you change your mind. Free return shipping, with no restocking fee. Product issues are handled separately by our after-sales team.
Read the detailsSILKFLOW advice
Use, choosing your serum and initial checks: useful answers to help you with your routine.
Find the answersYour order
From payment to delivery.
What are the delivery times and charges?+
Standard EU delivery: €7.99, free from €65.00 in products after discounts. Preparation: 1 business day. Estimated delivery: 6 to 9 business days in total, including preparation.
Weekends and public holidays can affect delivery. This total estimate includes preparation; it is not an express delivery promise within 24 or 48 hours.
How can I track my order?+
After dispatch, you receive an email with your tracking link. The carrier’s first updates may take a little time to appear.
My tracking has stopped updating. What should I do?+
Email contact@auryseva.com with your order number. Our team will check the situation with the logistics partner.
My product arrived damaged.+
Send your order number, a photograph of the product and a photograph of the outer packaging so we can handle your request promptly.
How do I request a return?+
If you change your mind, notify us within 14 days of delivery. Email contact@auryseva.com for instructions. If the product is faulty, your statutory guarantees continue to apply beyond this period.
Your routine
Using SILKFLOW.
Which serum can I use?+
Use a fluid, non-thick hair serum intended for the scalp. Thick formulas are not recommended. Check the serum manufacturer’s instructions and the SILKFLOW leaflet: compatibility with every formula is not guaranteed.
SILKFLOW will not switch on.+
Check the charge and the connection of a compatible cable. The leaflet specifies DC 5 V power and a long press to switch the device on. If the problem persists, contact us with a short video.
The serum is not dispensing.+
Check that the serum is not too thick and the dispensing areas are clean. Do not add more serum or force dispensing if you notice a blockage. Contact AURYSEVA.
Does SILKFLOW regrow hair?+
SILKFLOW helps apply haircare products and accompanies scalp massage. It is not a medical treatment for hair loss and hair regrowth cannot be guaranteed.
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